Jakarta, Juni 2026 – VIVA Apotek has once again achieved a remarkable milestone by receiving the Top Innovation Choice Award 2026 for its digital service innovation through VIVA Apotek WhatsApp Commerce. This award serves as recognition of the company’s commitment to delivering healthcare services that are increasingly accessible, practical, and relevant to the needs of today’s digital society.
Amid the acceleration of digital transformation and changing consumer behavior, VIVA Apotek continues to introduce service innovations focused on customer convenience and comfort. Through its WhatsApp Commerce service, customers can access health product information, consult regarding product needs, place orders, and enjoy faster and more efficient services through a platform that has become part of everyday life.
This innovation is part of VIVA Apotek’s digital transformation strategy to create a more seamless customer experience by integrating healthcare services and technology into one easily accessible ecosystem. The presence of WhatsApp Commerce also strengthens the company’s customer-centric approach through responsive, practical, and adaptive services tailored to customer needs.
President Director of VIVA Apotek, Haryanto Winata, stated that this award is both an achievement and motivation for the company to continue delivering innovations that provide meaningful added value to the community.
“This award reflects the commitment of the entire VIVA Apotek team in delivering healthcare service innovations that are relevant to today’s community needs. We believe digital transformation should provide easier access, faster services, and a more personal and seamless customer experience. Moving forward, VIVA Apotek will continue strengthening the development of digital services to support healthcare access that is easier, faster, and more integrated for the people of Indonesia,” said Haryanto Winata.
Head of WhatsApp Commerce VIVA Apotek, Muhammad Edi Irfandianto, also added that digital service innovation will continue to be one of the company’s main focuses in responding to increasingly dynamic customer needs.
“We see that today’s customers need services that are fast, convenient, and accessible anytime. Therefore, WhatsApp Commerce is present not only as a communication channel, but also as a more practical healthcare service solution that is closer to customers,” explained Muhammad Edi Irfandianto.
Furthermore, VIVA Apotek views digital transformation not merely as the utilization of technology, but as part of an effort to build closer relationships with customers through relevant, responsive, and customer-oriented services.
For product information, consultations, and convenient shopping experiences, customers can directly access VIVA Apotek WhatsApp Commerce services via WhatsApp at +62 812-3002-0045 and enjoy a more practical, faster, and responsive healthcare service experience.
This Top Innovation Choice Award 2026 further strengthens VIVA Apotek’s position as a healthcare retail company that continues to grow, adapt to industry changes, and consistently deliver customer service innovations. Going forward, VIVA Apotek will continue expanding its digital service ecosystem development to support more modern, integrated, and accessible healthcare services for the people of Indonesia.
